Customer reviews of this Hotel
All the hotel reviews below have been submitted by Cities Direct clients.
All staff were so pleasant & efficient. A closed circuit TV in reception (not on ground floor) shows your arrival & the porter is ready to assist. Kettle and hairdryer provided. The restaurant & bar are separate - food very good. (require 2 zl, 1 zl or 50 gr coins for wc & bar staff won't change your coins!)
Wonderful service, great location. Old world charm.
Wonderful staff - helpful and friendly. Great location. Great rooms - clean, spacious - furniture a bit dated. Modern bathroom.
Small friendly with a good pub downstairs, but could do with a lounge area to relax in.
THe best thing about this hotel is its city location.
For a 3 day break Ostoya Palace is an excellent hotel. Close to the old town and on bus route to the airport. Very friendly staff who were keen to help. Room very clean, tea/coffee and ideal for our purposes. Breakfast good. Krakow is a beautiful city. Excellent hotel with a nice little resturant.
Good location only 7 minute walk to the square, staff very friendly and extremely helpful. Rooms a little limited but good value for money
Excellent central location, first class staff and food (breakfast only)rooms well furnished and very comfortable with excellent standard of housekeeping. Most helpful and friendly staff where nothing was too much trouble
Clean and tidy rooms. Buffet breakfast good. Staff helpful.
The Ostoya palace is an excellent hotel located within easy walking distance of the cities historical sites. It is also located on the main bus route to the airport which is a valuable plus point. The staff were all very friendly and eager to help with all our enquiries. Breakfast was outstanding but may not suit those of a bacon and egg disposition! Rooms were spacious, clean and comfortable. It is a first class hotel which we would recommend to anyone wishing to spend time in this historic city.
Fairly central, clean and with friendly staff - fairly large room and a good breakfast.
room for three adults- plenty of space and a bed each [ one bed setee] all very comfortable. Very central- walking distance for most things. Desk staff very helpful when booking trips etc.
Excellent hotel. Top floor at the back rooms are quiet - but only velux windows. First floor rooms at front may be noisy. Excellent buffet breakfast is almost entirely cold - but very comprehensive and nice. Staff very polite and helpful. Bathrooms lovely. Good location next to the Old Town (5-10 mins walk).
The staff were very friendly and helpful. Just loved staying in this hotel.
Good location, staff outstandingly friendly, helpful, polite and efficient. Breakfasts were varied and interesting. Useful to have breakfast served from 7a.m. to 11a.m.. Small patio outside with tables and chairs was pleasant and quiet. Soundproofing of rooms was good.