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Holiday questionnaire and feedback form

We would be very grateful if you could spend a couple of minutes letting us know how you enjoyed your City Break. By asking our customers for feedback, we can monitor the standards of our hotels and collect accurate, up to date information to advise our clients. The questionnaire is designed to be anonymous, so we are unable to respond to any comments that you make. If you wish for a reply, please email, fax or write to our Customer Services Department.

Thank you in advance for your assistance.

Excellent
Good
Fair
Poor
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2
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4
How do you rate the service from our office staff in the UK?
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2
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4
Where did you see our holiday advertised?
Please advise your destination:
Please advise your hotel name:
How would you rate:
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2
3
4
The room
Public Areas
Breakfast
Hotel facilities
Hotel staff
Hotel location
Value for Money
Hotel Overall
 
Was this the first time you had travelled to your City Break destination?
Yes
No
Would you travel to this destination again?
Yes
No
Would you recommend your holiday destination to your friends?
Yes
No
Had you stayed in this hotel before?
Yes
No
Would you stay in this hotel again?
Yes
No
Hotel Review: To help our customers make the right choice, we would be grateful if you could write a short review of your hotel which can be added to the “Hotel Review” section of our website:
Month of holiday:
 
Your airline name:
How would you rate:
1
2
3
4
Check in facilities
On-board service
On-board comfort
Flight Overall
 
Your holiday information:
Excellent
Good
Fair
Poor
How would you rate:
1
2
3
4
The website
The reservations procedure
Accuracy of information provided by Cities Direct staff
Your pre-departure information
   
Conclusion:
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2
3
4
What was your overall impression of the holiday?
How would you assess the holiday in terms of overall value for money?
How many times have you travelled with Cities Direct before?
Would you travel with us in the future?
Yes
No
Please use the space below for any further comments or recommendation you would like to make.
To help prevent spam please enter the characters displayed in the box to the right.

Thank you for you time.


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Cities Direct Limited,
118 Eagle Tower,
Cheltenham,
Gloucestershire, GL50 1TA
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