Cities Direct

Contact Cities Direct | Customer Service

Customer Services
We are committed to offering our best service and we want to exceed your expectations. We are always happy to help and advise you.

We welcome feedback on the hotels, airlines and services we sell and on our own service standards.

Click here to send us your feedback form

Quick links:

Ways to contact us : opening hours : company information :
price promise
 : privacy policy

Ways to contact us:
T: +44 (0) 1242 536900
F: +44 (0) 1242 536904

Click here to use our call back service
118 Eagle Tower
Cheltenham , Gloucestershire , GL50 1TA UK
+44 (0) 1242 536900

Opening Hours:
Monday to Friday: 0900 to 1700
Weekends and UK Public Holidays: Closed

You can leave a message on our 24hr answerphone outside office hours

Company Information

ATOL number: 5501
VAT Number: 762 317 142
Company Number: 3896158

Price Promise

Click here to view our unique price promise

Privacy Policy
Cities Direct is committed to ensuring customers' privacy and security for all information collected. This Privacy Policy outlines our information collection practices, how that information is used and the choices you can make about the way the information you provide to us is collected and used.

The Information we Collect
When you make a booking via this website, we need to collect information about you to process the transaction and book your travel services. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.

How we use the information
When you book using this website and submit a booking request, we use the collected information in several ways:

• Personal identification and verification
• To complete your booking
• To allow us to contact you for customer service, if required

In addition, your email address is collected to send you an email message with your confirmation invoice. If you have requested to join our mailing list you will occasionally receive updates from us about special offers, newsletters and any changes to the website. We never sell your details onto third parties, and you can opt out of these mailing whenever you want by clicking on the appropriate link.

We disclose your information to third parties (such as our hotels) only for the purpose of completing your booking with us and for the associated administration.

This web site contains links to other websites. Please note that when you click on one of these links, you are ‘clicking’ to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Our Opt Out Policy
You can un-subscribe from our newsletter at any time by following the instructions at the bottom of the newsletter.

Contact Us
This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. You have a right of access to the data we hold about you, please contact us for further information. If you have any concerns or queries about our Privacy Policy or would like more information, please email